Terms & Conditions

ABOUT THESE TERMS

This page (together with the documents referred to on it) sets out the terms on which you may make use of this website, www.josephjoseph.com (the “Site”) and on which you may purchase any goods (the ‘Goods’) from the Site, whether as a guest or a registered user.

References to “we”, “us” or “our” on the Site are to Joseph Joseph Australia Pty Limited.

We provide our Site and Goods for domestic and private use by consumers. If you are a business wishing to work with us, further terms will apply. Please contact us at info@josephjoseph.com for more information.

The use of the Site and the purchase of any Goods from the Site are governed by the Website Terms & Conditions (the “Terms of Use”) and the Purchase Terms & Conditions (the “Terms of Purchase”), together the “Terms”.

Please read these Terms carefully before you start to use the Site or purchase any Goods from us. These Terms tell you who we are, how we will provide Goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

By using the Site, you indicate that you accept these Terms and that you agree to abide by them. If you think there is a mistake in these Terms, please contact us to discuss.

If you do not agree to these Terms, please refrain from using the Site or purchasing any Goods. We recommend that you print a copy of these Terms off for future reference.

ACCESSING THE SITE

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.

If you choose to set up an account on our Site, you will be asked to create a user identification and a password and to provide certain other personal information. You must treat such information as confidential, and you must not disclose it to any third-party. We have the right to disable any user identification code or password, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms of Use, and that they comply with them.

INTELLECTUAL PROPERTY RIGHTS

For the purposes of these Terms of Use, ”Intellectual Property Rights” means copyright and related rights, trademarks and service marks, trade names and domain names, rights in designs, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (and rights to apply for, and be granted) renewals or extensions of, and rights to claim priority from, these rights and all similar or equivalent rights or forms of protection which subsist or will subsist, now or in the future, in any part of the world; “Materials” means all materials, including text, posts, replies, comments, video, audio, photographs, images, illustrations, animations, logos, information, data and graphics.

“Joseph Joseph” is a trademark of Joseph Joseph Australia Pty Limited.

With the exception of any Intellectual Property Rights in the Materials owned by a third-party, we are the owner or the licensee of all Intellectual Property Rights in the Site, such rights being protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from the Site for your personal reference and you may draw the attention of others to Materials posted on the Site.

You must obtain our express permission, and secure a licence from us and our third-party licensors, if you wish to use any of our Intellectual Property Rights in the Site and the Materials for commercial or business purposes. Please address your requests to info@josephjoseph.com.

You must not use any part of the Site, or the Materials on the Site, in any way which may prejudice or damage the reputation of Joseph Joseph Australia Pty Limited.

You must not modify the paper or digital copies of any Materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of Materials on the Site must always be acknowledged and credited in full.

If you print off, copy or download any part of the Site in breach of these Terms of Use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

These terms apply in addition to any others we may agree with you in response to a use request.

OUR GOODS

Goods may vary slightly from their pictures. The images of any Goods on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the Goods and, as a result, your Goods may vary slightly from those images.

Packaging may vary. The packaging of the Goods may vary from that shown in images on our Site.

All Goods shown on the Site are subject to availability.

AGE-RESTRICTED ITEMS

Our Goods include a range of kitchen knives. The sale of sharp bladed products which could cause injury is age-restricted by law to those aged 18 years and older.

If you are purchasing a bladed product then your details, entered at the checkout stage, will be processed by AgeChecked for the purposes of age verification:

If your age is verified, your order request will be accepted and progressed to the delivery stage. Our carrier, DPD, will carry out a further age verification at the doorstep, and will require proof of age for any recipient who looks under 25 years.
If your age is not verified, your order request will not be accepted and you may be contacted by AgeChecked to attempt further age verification directly. Orders which cannot be accepted will be refunded.

Please refer to our Privacy Policy, which has information about how your personal data is processed as part of our age verification procedure.

RELIANCE ON INFORMATION POSTED

Commentary and other Materials posted on the Site, or via one of our channels of communication such as email or social media, are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such Materials by any visitor to the Site or by anyone who may be informed by any of the contents of the Materials. You should obtain professional advice before taking action on the basis of the content on our platforms.

INFORMATION ABOUT YOU AND YOUR VISITS TO THE SITE

We process information about you in accordance with our GDPR compliant Privacy Policy. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.

UPLOADING MATERIAL TO THE SITE

Information you have uploaded to the Site including, name, home address and email address, shall be kept in accordance with our Privacy Policy and only stored for as long as reasonably necessary.

We will not be responsible, or liable to any third party, for the content or accuracy of any Materials posted by you or any other user of the Site.

You agree that the information you provide when using the Site is not misleading and is true and accurate in all respects. Further, you will notify info@josephjoseph.com of any changes to that information where relevant.

SITE UPDATES

We aim to update the Site regularly and may change the content at any time. If the need arises, we may suspend access to the Site or close the Site indefinitely, although in such instances we will try to give registered users reasonable notice. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.

USER-GENERATED CONTENT

We love your image, video or other content that you have posted on your social media (your “Content”) and know others will benefit from experiencing it. As you consider allowing us to publish your Content, we want to make sure you know exactly how we intend to use it.

When you post Content on social media (e.g. Instagram, Facebook or other) and you tag @josephjosephofficial our official social media account may then comment on your post requesting your permission for us to use your Content.

You can provide your permission for Joseph Joseph and its subsidiaries and affiliates including without limitation Joseph Joseph Limited (“Joseph Joseph”) to use your Content as described below by replying to our social media comment with #YesJJ.

By replying with the #YesJJ hashtag, you grant Joseph Joseph a non-exclusive, fully sub-licensable, worldwide, fully-paid, royalty free licence to use, modify, publicly perform, publicly display, broadcast, publish, reproduce, and distribute the Content and all intellectual property rights in or to the Content on any and all of Joseph Joseph’s websites and/or in any and all media now known or in the future developed, without the requirement to make payment to you or to any third party. You represent and warrant that you own the Content (which shall include any avatar, text or profile incorporated in the Content) and all intellectual property rights in or to the Content or otherwise have the right to grant the licence set out in this Form, and that there are no other individuals or entities with ownership claims over the Content or any intellectual property rights in or to the Content. You represent and warrant that all the people in the Content (if any) have consented to your grant of the licence above and Joseph Joseph and its licensees and sub-licensees use of the Content in the manner set out in this Form. You agree that your Content may be edited and/or used by Joseph Joseph, or by others under Joseph Joseph’s direction, including without limitation to create derivative works either alone or in conjunction with other materials, such as sketches, cartoons, captions, films, artwork, textural matter or photographs. You understand that you have no right of approval over the editing or use of the Content. To the extent legally permissible, you irrevocably and unconditionally waive in favour of Joseph Joseph and its licensees all moral rights which you may now or at any time in the future be entitled in the Content, including without limitation the right to be credited as the author and the right to object to derogatory treatment of the Content.

You continue to retain all ownership rights you hold in your Content, and you retain any right to use your Content in any way you choose, subject to these terms and the licence described in this Form. You represent and warrant that Joseph Joseph’s displaying, publishing or posting of the Content, and our use thereof does not and will not violate the data protection and privacy rights, publicity rights, copyrights, performers' rights, trademark rights, patents, contract rights or any other intellectual property rights or other rights of any person or entity.

You understand that Joseph Joseph does not guarantee to use and is not obliged to use the Content. You understand that Joseph Joseph shall not be liable for any loss of opportunity including (without limitation) loss of opportunity to enhance your reputation.

We will only use personal information supplied by you for the purposes of posting your content. For further information please visit our privacy policy.

To withdraw your consent and to exercise your rights, please contact us at ecommerce@josephjoseph.com have the right to lodge a complaint with a supervisory authority, in the UK this is the Information Commissioner's Office.

You agree that if any provision, or any portion of any provision, contained in this Form is determined to be invalid under any statute or rule of law, then it shall, to that extent alone, be deemed omitted, and the remainder of this Form shall remain in full force and effect. This Form shall be governed by the laws of England and Wales.

Lastly, by replying to our social media post with the #YesJJ hashtag, you certify that you are above the age of 18 and legally competent to consent to this Form. You understand that your consent is legally binding and have read, understood, and voluntarily accepted the terms in this Form.

If you don’t agree to the terms, we completely understand and no further action is required – please do not reply to a Joseph Joseph post on social media with #YesJJ. We are still thrilled to see Joseph Joseph as a part of your page and look forward to seeing any new content you post as well.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site or the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.

LINKING TO THE SITE

You may link to pages within our Site, provided always that you do so in a way that is fair, legal and does not damage our reputation or take advantage of it. Our status (and that of any identified contributors) as the authors of Materials on the Site must always be acknowledged and credited in full.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. If you wish to make any use of Materials on the Site for commercial or business purposes, you may only do so with our permission and by obtaining a licence to do so from us or our licensors; please address your request to info@josephjoseph.com.

Our Site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

LINKS FROM THE SITE

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

OUR CONTRACT WITH YOU

Placing an order from the Site. Orders are placed through the Site, by selecting the Goods in accordance with the Site instructions and placing an order, which will be processed through out third-party payment facilitator. To place an order via our Site, you must be aged 18 years or older. Those under 18 years old are allowed to use our Site, but only under a direct supervision of a legal guardian.

For any order including sharp bladed products, we carry out age verification by AgeChecked (see AGE-RESTRICTED ITEMS section above). Any such orders are only accepted by us following verification that you are 18 years or older. If your order is not accepted, you will be contacted by our Customer Care team and refunded.

You will have a chance to review your order prior to completing your purchase.

How we will accept your order. Acceptance of your order and the formation of a contract of sale between us will take place when we email you to accept it. Should we notify you of any changes to the order you have placed, you shall have the right to either amend your order accordingly or cancel your order. See the cancellation section below for further details.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing, via the email address that you used to place the order and will not charge you for the Goods. Reasons for not being able to accept your order may include us being unable to obtain payment authorisation, the Goods being out of stock, unexpected limits on our resources which we could not reasonably plan for, an error identified in the price or description of the Goods or because we are unable to meet a delivery deadline you have specified.

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. This does not constitute an acceptance of your order. It will help us if you can tell us the order number whenever you contact us about your order.

For international orders. We may not be able to fulfil the order where national shipping restrictions apply to the Goods, if the delivery address is for an entity or individual providing freight forwarding services, or if the address provided is not a valid shipping address. If you are an international customer, please see our Shipping Information page, which lists the countries we can deliver to.

Goods purchased are for personal or gift use and should not be used for business or commercial use, re-sold or any other commercial benefit.

Please note that we cannot be held liable for orders misdelivered due to an incorrect address being provided at checkout. If you change your mind about your order after it has been placed, you can choose to reject the delivery or return the Goods to us in accordance with our returns policy (see below).

RIGHTS TO MAKE CHANGES

Your rights to make changes. If you wish to make a change to the Goods you have ordered please contact us. It is not always possible to make changes to order requests due to how quickly orders are processed. If it is possible, we will let you know about any changes to the price of the Goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see "Cancellation and Returns") by cancelling your order and you will be refunded in full. You can then place a different order if you wish.

Our rights to make changes. We may change the Goods:

to reflect changes in relevant laws and regulatory requirements; and
to implement minor technical adjustments and improvements, for example, to address a security threat.

PRICING AND PAYMENT

Where to find the price for the Goods. The price of the Goods will be the price indicated on the order pages when you placed your order. All prices in GBP are quoted inclusive of VAT at the applicable rate.

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Goods, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.

Prices and availability of Goods as detailed on the Site are subject to change from time to time and while we shall endeavour to ensure that such information is accurate, we may notify you of any changes prior to confirming your order.

What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of the Goods at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price of the Goods at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Goods provided to you.

When you must pay and how you must pay. For Goods, you must pay for the Goods before we dispatch them. We will not charge your credit or debit card until we dispatch the Goods to you.

You confirm that the details you provide to us in respect the credit/debit card or payment method being used are yours and that all details are complete, correct and accurate. You further confirm that the credit/debit card is valid.
We are not responsible for any amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order.

[Title of the Goods will pass to you on the date on which we receive payment in full for the Goods.]

Pricing for international orders. We shall endeavour to notify you if the price displayed is not fully inclusive of any customs duties or taxes. In some countries additional duties may be payable to your tax authorities on receipt of your delivery. We have no control over these charges and cannot predict their value. You will be responsible for payment of any such import duties and taxes. We recommend you contact your local customs authority to determine a landed cost price prior to submitting your order.

Card charges for international orders. If your credit/debit card or payment method is not denominated in the currency indicated in your order, the final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you.

Gift Card payments. A Joseph Joseph Gift Card entitles the owner to purchase Goods up to the nominated value from the Site. Once used, the card value will only be valid in that currency. The value on the card can be used for purchases in whole or in part, and on multiple occasions, but can only be used up to the value of credit remaining on the card. Gift Cards cannot be topped up, exchanged or redeemed for cash, or transferred to another Joseph Joseph Gift Card. In the event of returning the order for a refund, the amount used from the promotion code will not be refunded.

PAYMENT FOR ONLINE PROMOTIONS

From time to time, we may run sales promotions or offer other incentives to purchase particular Goods from us. The length of time, Goods and conditions of said promotions will be set out below during such promotions. Joseph Joseph Ltd reserve the right to withdraw a promotion at any time and without notice.

All orders currently have a 30 day returns period and this will continue to run during a sale. Please note, all unwanted items must be unused and secured in their original packaging. Please view our Returns Policy.
Disclaimer: we reserve the right to amend the terms & conditions of any offer during the promotional period.

Discount Codes:
We cannot take responsibility for discount codes published without our permission on third-party websites.

Discount codes may be subject to additional terms and conditions (including an expiry date/time) which will be shared at the point of communication.

Codes cannot be used in conjunction with other offers and discounted items and only one code can be used per order.

In the event of returning an order for a refund, any amount deducted from the price paid by a discount code will not be refunded. In the event of returning the order for a refund, the amount used from the promotion code will not be refunded.

Code must be entered at the time of purchase in order to gain the discount, we will be unable to add the code onto an existing order once it has been placed.

Email Welcome Discount Codes:

Codes are valid for one use per customer. Only one code can be used. Must be applied before purchase is complete. A $100 minimum spend is required to qualify for 25% off. Codes are valid on full price items only and cannot be used with any other discount, offer or promotion.

Gift With Purchase Promotions:
From time to time, we will run ‘gift with purchase’ promotions.
At such times, certain selected items will be added free of charge to an order as stated in marketing communications.

Orders that hit the required criteria will only be eligible to receive a maximum of one free gift unless otherwise stated. Free gifts are subject to availability and, due to popularity, there may be times when we are unable to fulfil free gift offers.

Refer-A-Friend:

We offer a refer-a-friend programme which entitles customers to an offer for each valid customer they refer who places their first order on our Site. The offer could require a minimum spend in order to redeem it. Self-referrals will not be accepted. The refer-a-friend programme doesn't apply to customers in the same household. Your friend will also receive a percentage off or credit off their first order with no minimum spends required.

We use a third-party programme called Yotpo to operate our refer-a-friend programme. None of your data is shared with Yotpo for marketing purposes. By signing up to the programme, you agree for your data to be used for marketing purposes solely by us.

Black Friday 2024:
40% off $160+ spend - This offer entitles customers to 40% off when they spend $160 or more on full price items. Discount will be automatically applied at checkout once the threshold is met. Offer cannot be used with any other discount. Promotion ends at 11.59pm on 2nd December 2024 AEDT.

Daily deals - From the 21st November – 2nd of December 2024 we will be running a new deal each day at 50% off. Each offer will be available for 24 hours only ending at 11.59pm AEDT on the day advertised. Discount codes cannot be applied to these products when they are on offer and they will not count towards the thresholds required for our 40% off discount. These deals are subject to availability and only available whilst stock lasts.

DELIVERY OF GOODS

Delivery costs. The costs of delivery are as displayed to you on our Shipping page and vary depending on the delivery location. We will only deliver to valid shipping addresses complete with the name of the recipient, so please check these details carefully before submitting an order.

For UK orders. We will deliver your Goods to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. We will email you with a confirmation email once your order has been dispatched. A full list of our current expected delivery times is available on our Delivery Information page.

For overseas orders. Depending on the region you are ordering from, you may be subject to an additional shipping charge, which will be confirmed at the time of ordering. Details of these additional charges can be found on our Delivery Information page. We will aim to deliver your goods to you within 30 days of accepting your order. We will email you with a confirmation email once your order has been dispatched. Overseas orders may experience higher delivery times and costs due to delivery location import regulations that are outside of our control.

We are not responsible for delays outside our control. If delivery of our Goods is delayed by an event outside of our control, we will contact you as soon as possible to let you know and will take steps to minimise the effects of the delay where possible. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Goods you have paid for but not received.

If the Goods include age-restricted items, our carrier, DPD, will carry out age verification at the doorstep (see AGE-RESTRICTED ITEMS section above). If the recipient looks under 25 years, proof of age will be required by showing a driving licence or passport proving age as 18 or older before the Goods are handed over. If the recipient’s age cannot be verified, [the order will be returned to us and you will be refunded].

If you are not at home when the Goods are delivered. If no one is available at your address to take delivery and the Goods cannot be posted through your letterbox, the courier may attempt to redeliver the Goods at another time, however, they are not contractually obliged to do so.

If you do not rearrange delivery. In the event of a failed delivery to you, the Goods will be returned to our warehouse and our Customer Services team will contact you for either a refund or a replacement. If, despite our reasonable efforts, we are unable to contact you to rearrange delivery or collection we may end the contract (see "Information about you and your visits to the site").

When you become responsible for the Goods. Goods will be your responsibility from the time we deliver the Goods to the address you gave us.

What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Goods to you. If so, this will have been stated in the description of the Goods on our Site. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and the clause in "Information about you and your visits to the site" will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Goods late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

Reasons we may suspend the supply of Goods to you. We may have to suspend the supply of Goods to:
deal with technical problems or make minor technical changes;
update the Goods to reflect changes in relevant laws and regulatory requirements;
make changes to the Goods as requested by you or notified by us to you (see "Information about us").

Your rights if we suspend the supply of Goods. In the event that you purchase Goods and we have to suspend the Goods before they are delivered to you, we will refund any sums you have paid in advance for the Goods.

CANCELLATIONS AND RETURNS: YOUR RIGHTS TO END THE CONTRACT

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see "If There Is a Problem With The Goods";

(a) If you want to end the contract because of something we have done or have told you we are going to do;

(b) If you have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the product or these terms which you do not agree to;

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or

(e) you have a legal right to end the contract because of something we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most Goods bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Terms.

Our guarantee. Please note, these terms reflect the guarantee offered by Joseph Joseph Ltd to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations. This guarantee does not affect your legal rights in relation to faulty or misdescribed products. To find out more please visit our Guarantee page on the Site.

When you do not have the right to change your mind. You do not have a right to change your mind in respect of:

(a) Goods sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or

(b) any Goods which become mixed inseparably with other items after their delivery.

How long do I have to change my mind? If you have purchased Goods, you 14 days after the day you (or someone you nominate) receives the Goods, unless:

(a) your Goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the Goods; or

(b) your Goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the Goods.

Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind you can still end the contract before it is completed. A contract for Goods is completed when the Goods are delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Goods not provided.

CANCELLATIONS & REFUNDS: HOW TO END THE CONTRACT WITH US

Tell us you want to end the contract. To end the contract with us, please let us know by emailing our Customer Services team at info@josephjoseph.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

Returning products after ending the contract. If you end the contract for any reason after Goods have been dispatched to you or you have received them, you must return them to us. Please follow our Returns page for more details. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

What we charge for collection. If you are responsible for the costs of return and we are collecting the Goods from you, we will charge you the direct cost to us of collection.

How we will refund you. We will refund you the price you paid for the Goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind:

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then if the products are Goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see our Returns page.

CANCELLATIONS & REFUNDS: OUR RIGHTS TO END THE CONTRACT

We may end the contract if you break it. We may end the contract for Goods at any time by writing to you if:

you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Goods; or

you do not, within a reasonable time, allow us to deliver the Goods to you or collect them from us.

If we end the contract in the situations set out in "Cancellations and Refunds: Our rights to end the Contract", we will refund any money you have paid in advance for Goods we have not provided.

We may withdraw the Goods. We may write to you to let you know that we are going to stop providing the Goods. We will let you know at least 14 days in advance of our stopping the supply of the Goods and will refund any sums you have paid in advance for products which will not be provided.

IF THERE IS A PROBLEM WITH THE GOODS

How to tell us about problems. Upon receipt of any order, please carefully check the item for any damage or defects. If you do identify any issues, please inform us as soon as reasonably practicable at info@josephjoseph.com and return the item.

Summary of your legal rights. We are under a legal duty to supply Goods that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Goods. Nothing in these Terms will affect your legal rights.

Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is Goods, the Consumer Rights Act 2015 says Goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

Up to 30 days: if your Goods are faulty, then you can get an immediate refund.
Up to six months: if your Goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
Up to six years: if your Goods do not last a reasonable length of time, you may be entitled to some money back.

Your obligation to return rejected Goods. If you wish to exercise your legal rights to reject Goods you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact our Customer Services for a return label or to arrange collection.

If we end the contract in the situations set out in "Cancellations and Refunds: Our rights to end the Contract", we will refund any money you have paid in advance for Goods we have not provided.

LIABILITY

The use of this Site is on an "as is" and "as available" basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Goods including the right to receive Goods which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective Goods under the Consumer Protection Act 1987.

We provide our Site and Goods for consumer use only, and not for any commercial or business or re-sale purposes. We are not liable to you for business losses and we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

WARRANTIES

We warrant that on delivery the Goods shall:

conform in all material respects with their description on the Site;
be free from material defects in design, material and workmanship;
be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and be fit for purpose.

Our warranties only apply to the end customer of our Goods purchasing directly from our Site or from one of our authorised distributors. No warranty will be passed on to a third-party purchaser where there is an unauthorised commercial or business resale of our Goods.

Please see our Cancellation & Returns section for situations where your Goods arrive outside of this warranty.

While we take all reasonable care in the sourcing and packaging of the Goods, which should reach you materially as described on the Site, there may be minor variations due to factors beyond our reasonable control.

The above warranties are in addition to your legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

OTHER IMPORTANT TERMS

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for Goods not provided.

You need our consent to transfer your rights to someone else (except that you can transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, where you are acting as a consumer, you may transfer our guarantee section to a person who has acquired the Goods from you; for example, by way of a gift. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property. Where our Goods are resold for commercial or business purposes, our guarantee may only be transferred where such resale is carried out by our authorised distributors. Guarantees will no longer be valid for Goods passed on by unauthorised resale.

Nobody else has any rights under this contract (except someone you properly pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in our Guarantee section in respect of our guarantee, more details of which can be found on our Guarantee page on our Site.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Goods, we can still require you to make the payment at a later date.

VARIATION AND SEVERANCE

We may revise these Terms of Purchase at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these Terms of Purchase may also be superseded by provisions or notices published elsewhere on the Site.

Each provision of these Terms of Purchase shall be construed separately and independently of each other. If any provision is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from, and shall not affect the validity and enforceability of, any of the remaining provisions.

WAIVER

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

SURVIVAL

Each provision of these Terms of Purchase shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

ENTIRE AGREEMENT

These Terms of Purchase (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral, between you and us in relation to such matters. You confirm that you have read these Terms of Purchase and, you fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement) that rule your relationship with us.

JURISDICTION AND APPLICABLE LAW

These terms are governed by English law and you can bring legal proceedings in respect of the Goods in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Goods in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Goods in either the Northern Irish or the English courts.

YOUR CONCERNS

If you have any concerns about material which appears on the Site, please contact info@josephjoseph.com.