Returns | Joseph Joseph AU

FREE delivery when you spend $80 or more

Minimum 2-year guarantee on all products

Subscribe to our newsletter for 10% off your first order!

Returns

Our commitment to you

We hope you're delighted with your order. If for any reason you're not satisfied with your product, please contact us within 30 days of receipt and we'll be happy to discuss a refund. Please note, all unwanted items must be returned in a resalable condition, unused and secured in their original packaging.

Returns procedure

Please follow the steps below to claim a refund on unwanted goods:

 

  • Package the item(s) being returned securely and add the returns address provided on the delivery note on the outside. Unwanted goods must be returned in a resalable condition. We recommend that you use a tracked service to return your goods.
  • Fill out the Return Code column on your delivery note with the relevant code and include this with the item(s) you are returning.
  • All refunds should be processed within 14 days of the item(s) being received at our warehouse. If you have not received your refund in this time, please contact us with the tracking information for the return so we can investigate and locate the package.
  • Unfortunately we are only able to refund items purchased from JosephJoseph.com. Joseph Joseph products purchased from other retailers should be returned to them directly. We are also unable to refund gift cards. 
  • If you have received a damaged, faulty or incorrect item, please contact our Customer Care team by sending an email to info.au@josephjoseph.com before returning.

     

    Warehouse address for returns:

    Joseph Joseph

    c/o TIGERS INTERNATIONAL SOLUTIONS PTY LTD.

    WH 1A, 7 Dursley Road

    Yennora

    NSW 2161

    Australia

    How much does it cost?

    The cost will be dependent on the carrier you choose to use to return the products and will not be refunded unless the product is faulty, damaged or incorrect. 

    We suggest you request tracking information when you send your items as without this we cannot refund goods that are lost in the post.

    How do I return a damaged product?

    If you have received a damaged, faulty or incorrect item, please contact our Customer Care team by sending an email to info.au@josephjoseph.com.

    Other Related Info

    DeliveryGuaranteeContact us

    Free delivery on orders $80 and over

    Minimum 2-year guarantee across all orders

    Subscribe & Save 10% off your first order